FREQUENTLY ASKED QUESTIONS
A Service Dog is a dog utilized to assist a person with a disability. Service Dogs vary in abilities from highly trained Seeing Eye Dogs, Seizure & Diabetic Alert to dogs who are trained to provide a calming effect for those suffering from panic, anxiety, depression or any number of conditions.
The benefit is that you demonstrate your knowledge of what a Service Dog is and that you have registered you dog as a Service Dog. Although you don’t have to this makes travel and entrance to establishments easier. Businesses are less likely to question or prevent your entrance when you display your dog’s ID and vest.
You are allowed to train your own animal. If your dog is to be used in a role then he must be well behaved when in public. Of course if your dog is to be a seizure alert then it would need specialized training from someone familiar with training for the tasks required.
A doctor’s note is not required. You do not need a diagnosis from a medical professional. It is helpful if you do have or can obtain that document as further support.
We usually ship within 24 hours of having received all of your information. We can also expedite shipping for you using USPS Priority mail. This is a common request among those planning to travel with their Service Dog on short notice.
Although you don’t have to, Providing/displaying a registered ID makes travel and entrance to establishments easier. Businesses are less likely to question or prevent your entrance when you display your dog’s ID and vest. The benefit is that you demonstrate your knowledge of what a Service Dog is and that you have registered you dog as a Service Dog and consider it important.
Your Service Dog must be well behaved, leashed or tethered when in a place of business and public places. Your dog should not be aggressive or easily excitable or easily startled. They should not bark and must be house broken. Business owners have the right to ask a patron with a poorly behaved dog to leave the premises. Designating your dog has a certain code of conduct that should be honored so that others will continue to benefit from this privilege.
If your dog is well behaved and competent to perform the tasks asked, then your dog will qualify as a Service Dog. There is no governmental authority testing the qualifications of Service Animals. Your efforts and diligence in registering your dog and acting responsibly are what designates your animal as a Service Dog.
a) Under the ADA, State and local governments, businesses and non-profit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of a facility where the public is normally allowed to go. Certain establishments such as hospitals may limit where dogs are permitted.
b) Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service dog must spend time in the same room or facility, for example in a school classroom or at a homeless shelter they both should be accommodated by assigning them to different locations within the room or different rooms in the facility.
c) A person with a disability cannot be asked to remove his service animal from the premises unless:
- (1) The dog is out of control and the handler does not take effective action to control it or
- (2) The dog is not housebroken.
When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence.
a) Handlers name b) Dog’s name
c) Handler address
d) Dog photo
e) Email address (for electronic copies) We will assign a Service Dog registration number. If you have a previously assigned number that can also be substituted.
Yes, you can choose to have an electronic copy of your ID and certificate
If you are traveling abroad with your dog, you may need to provide health certificates, vaccinations etc. You may check with APHIS (Animal Pet Health Inspection Services) for additional services and information.
- a) The AIR CARRIER ACCESS ACT prohibits airlines from discriminating against qualifying individuals. Additional information may be obtained at http://aairconsumer.ost.dot.gov
- b) Airlines usually require health certificates. Certificates cab be obtained by Veterinary examination usually not more than (10) days prior to travel. Check with your air carrier for their requirements.
It really is a matter of preference. Service Dog is the most generally recognized and recommended covering all forms of assistance animals. Some prefer a more specific designation as Seizure Alert, Balance Support, Diabetic Alert, PTSD etc. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Caution is advised using the designation Therapy Dog for that reason as it does not afford the same rights of access as Service Dogs under ADA guidelines.
When it is not obvious what service an animal provides, only limited inquiries are allowed.
Staff may ask two questions:
- (1) Is the dog a service animal required because of a disability?
- (2) What work or task has the dog been trained to perform?
They cannot ask about a person’s disability, cannot require medical documentation or require a special identification card or training documentation.Each country has its own requirements. Visit the ADA website at www.ADA.gov for additional information.
This is a common circumstance among landlords who do not typically allow pets. Providing you landlord with registration and documentation will help convince the landlord to allow your registered Service animal.
Once we have registration info and photo, we usually ship on that day. Evening orders ship the next day.
We ship from New Jersey. Most orders arrive in 3-7 days depending on distance.
We ship using USPS Domestic & International.
DOMESTIC SHIPPING (3-7 Days) FREE
PRIORITY SHIPPING (1-3 Days) $7.95
NEXT DAY SHIPPINg (1-2 Days) $24.95
PRIORITY INTERNATIONAL (6-10 Days) $29.95
EXPRESS PRIORITY INTERNATIONAL (5-7 Days) $49.95